Ordering furniture - FAQs

Extremely. It is very important to Solent Beds that you can shop on our website in absolute confidence. In response to this we have advanced website security in place to ensure all the necessary protection throughout the transaction process, as well as when updating personal information.

We all have a change of heart every now and again. If you wish to make a change to your order you can email us, contact us via the Live Chat in the bottom right-hand corner of the screen or call us on 01984 401070. Our customer service team can be contacted Monday to Friday 9am to 5.30pm (exclusive of bank holidays) and will be happy to assist you in your request to alter your order.

Please be aware that changing your order may result in a change in your estimated delivery date/lead time, as well as an increase or decrease in the price you have been quoted. It is important to note that changes to your order can only be made prior to delivery.

Please also be aware that the ability to change your order will depend on how far into the production process your item/s are.

Before selecting a product to buy, you will see an indication of whether we have that item in stock or not. Offering such a large selection of sofas, beds and furniture means it is impossible to hold stock of everything and so our products will have varying lead times. Bespoke, made to order items may require longer lead times. Please be aware that this information can change daily. Solent Beds cannot be held responsible for delays beyond our control. Lead times are in no way guaranteed and are based on information given to us by our suppliers. We will of course endeavour to inform you of any changes in the time originally given at point of sale.

If you would like to enquire further about the availability of a specific item, please email sales@solentbeds.co.uk or contact us via the Live Chat.

If you wish to check the status of your order, please email sales@solentbeds.co.uk or contact us via the Live Chat.

Yes, we do! Please view our Price Match Promise page for details. Please email sales@solentbeds.co.uk or contact us via the Live Chat for more information.

We will let you know straight away if your estimated delivery time has changed. Some delays are out of our control but if this is the case, we will be sure to keep you informed.