Please note; we currently only deliver to Isle of Wight addresses. We apologise for any inconvenience.
We have our very own inhouse warehouse and delivery teams who are dedicated to delivering everything from mattresses, beds and sofas, to wardrobes and wall art. Choose from a range of delivery options at reasonable prices, from our free standard delivery service to full product assembly, we aim to provide a service that works best for you. Deliveries are available 5 days a week Monday to Friday. Alternatively, you can collect from any of our two locations 7 days a week.
SERVICE |
WHAT'S INCLUDED? |
PRICE |
STANDARD DELIVERY |
Delivery to a room of your choice Professional two-man delivery team Available Monday - Friday |
FREE on orders over £100 £10 on orders under £100 |
SPECIAL DELIVERY |
Delivered to a room of choice Packaging removed and taken away Assembly of divan beds and sofas* Professional two-man delivery team Available Monday - Friday |
£49 |
CLICK & COLLECT |
Available 7 days a week. Weekend collections require 2 days notice Collect from any of our three stores Once your goods are in stock, we will notify you to arrange collection |
FREE |
*Items classed as flat-pack/self-assembly do not qualify for this service. Please see our separate service for flat-pack/self-assembly furniture.
All our products will display varying lead times. These lead times are updated regularly based on information given to us by our suppliers. Lead times are in no way guaranteed and are subject to delays. We will of course endeavour to inform you of any changes in the time originally given.
Quick delivery items can be identified with an ‘in stock’ icon and can be delivered on our next available delivery day. For delivery availability, please enquire via our Live Chat service in the bottom right-hand corner of our website. Please note, we cannot guarantee stock availability on every option e.g. sizes, colours and fabrics/leathers. If the option you purchase is out of stock, we will inform you upon confirmation of the order. For confirmation of size availability prior to purchase, please check with our team on our Live Chat service.
Once you place an order, a member of our website team will be in touch via email to confirm the approximate lead time or arrange a suitable delivery date if the item/s are in stock.
As an independent, family run business, we pride ourselves on our first-class customer care and delivering high quality furniture for every room. We really hope you love your new purchase from us, but if you have a change of heart or in the unlikely event that you receive faulty goods, we have procedures in place to make your Solent Beds & Furniture experience as smooth as possible.
Online only
If you place an order at solentbeds.co.uk you can cancel it at any time prior to delivery and you will not be charged. If you have had a change of heart and would like to cancel, please inform us in writing by post or email. Our contact details can be found here.
Once we receive your request to cancel, we will issue a refund within 14 days.
Online only
If after you take delivery of your new furniture you decide not to keep it, you must notify us in writing within 14 days from the day you received the goods. You will then have a further 14 days to return the goods back to ourselves in the same condition that you received it; unused, ideally in the original packaging, and fully saleable. If you require our delivery team to collect your return, we charge a collection fee which will vary depending on the size of the item you wish to return.
Once your return reaches our warehouse, our team will inspect each item/s over to check for damage before issuing a full refund to the original payment method used, less the collection fee, if applicable. Please note, we will not be able to issue a full refund if the returned goods are damaged or used.
Exclusions
For health and hygiene reasons we are unable to offer refunds or exchanges on the following items, unless they are returned unused and unopened in their original packaging, faulty or not as described:
In store & online
Upon receiving delivery of your new furniture, our delivery team will ask you to check your goods over and sign that you are happy with the quality. In the unlikely event where you receive a damaged item, our customer service team are on hand to help.
If you happen to notice a fault with your goods after delivery, you must notify us within 30 days from the day you take delivery. In this instance we would advise you email customerservice@solentbeds.co.uk outlining the issue/s accompanied with a few photos clearly displaying the damage. This will allow our team to accurately assess the problem and inform you of the next steps.
