Customer Support

Enterprise eCommerce

Our eCommerce platform is used successfully to power many online businesses;  from complex multi-site eCommerce propositions, to niche businesses and online boutiques. This is enterprise level eCommerce, tailored and crafted to meet your requirements.

Customer Accounts

Any customer can set up an account, where they can manage their billing and delivery addresses, GDPR preferences and view their order history. From this screen they can also view order statuses, repeat previous orders, download invoices and view their outstanding account balance.

Personalised Product Recommendations

IXO Commerce makes recommendations to all customers based on their behaviour on the website. It doesn't just stop at 'customers who looked at this product went on to buy these', but recommends items based on search history, click throughs, category journeys and more.

Refer a Friend

Encourage organic growth and loyalty via a Refer a Friend promotion. IXO Commerce can send an automated promotional code which, when used by the referee, sends a second promotional code to the referrer. Both customers benefit and you increase your sales and customer base.

Omnichannel Loyalty Scheme

Online and in store purchases are all linked to Omnichannel Customer Accounts, which means that you can have a truly effective loyalty scheme. Encourage return purchases, not to your store or your website, but to your company; rewards for online purchases can be spent in store and vice versa.

Omnichannel Promotions

Run simple or complex promotions across your Sales Channels. Synchronise your online and in store offers with order based discounts; require a code, minimum order values/quantity, or simply enable 'buy one get one free' on certain items; everything you need for any promotional activity.

Live Baskets

Help your customers and get real time marketing feedback by viewing the Live Baskets on your website in real time. As well as monitoring ongoing demand, you can help customers who are having problems; IXO Commerce provides a one click conversion from a Live Basket into a Telephone Order.

Postage

Have IXO Commerce automatically calculate delivery costs for any order in any sales channel. Simply build up your delivery rules to different post codes and countries by weight, order quantity and value, working with multiple delivery partners and options.

Highlighted Items

You'll want to give you most important items the highest visibility; the best selling, the most popular, the newest, etc. That's why IXO Commerce allows you to feature products on Landings Pages, at the Checkout, or at Category level. You'll be able to push the products that you want to sell.

Modular Pages

Every Category, Brand and Collection page on the website, as well as the Home Page, can be built with engaging, responsive content, thanks to our Modular System; you can also build any number of landing pages with custom URLs. Quick and easy to use, but incredibly flexible and effective.

Reviews

If you aren't looking to use a Third Party Integration, IXO Commerce offers a native review system. Review request are sent out to customers with completed orders after a fixed time period. You can reject, amend, approve and respond to any review, giving you complete control over the process.

Customer Engagmement Forms

Create your own Customer Engagement Forms and slot them straight into any Modular Page. From straightforward enquiry forms, all the way up to warranty applications or product registrations. You control the questions, the layout and the responses,  which can be emailed to you.

Competitions

Engage your customer base with competitions; ask for newsletter signups or Facebook Likes, ask questions and learn more about your customers, or simply require their consent to participate; IXO Commerce will handle the rest and provide you with a list of potential winners!

Multiple Currencies

Link to exchange rates updated daily, or use IXO Commerce to manage product specific prices for each of your currencies. Then, either take payments in GBP, or if you prefer and your accounting system permits, you can take payments in the selected currency.

Gift Vouchers

Customers can purchase Gift Vouchers, which can either be emailed to the recipient, or linked to a physical card. Gift Vouchers can then be redeemed online or in store, over one or more transactions. Payments are logged immediately, so the Voucher balance is always accurate.

Multiple Websites

If you need two websites for separate brands, or to have different sales portals that target customer segments, IXO Commerce provides the tools to manage creative assets, while centralising data management across all channels; customers, orders and product listings.

Sample Request Tool

Allow your customers to send you automated Swatch requests. Enable or disable individual fabrics and groups for this service, and watch as customer requests simply enter your workflows for fulfilment. Data collection also allows you to increase your marketing reach.

Business to Business eCommerce

Our eCommerce platform is used successfully to power the online presence of many businesses, from wholesalers to manufacturers, from small clearance eCommerce websites up to feature rich B2B portals. This is enterprise level eCommerce, tailored and crafted to meet your requirements.

Trade Accounts

Manage your trade and wholesale accounts in one place; set payment terms, credit limits, send quotes and order confirmations as well as up to date contact information and delivery addresses. In addition, keep a comprehensive record of every contact with every customer and diarise Follow Ups.

Manage Customer Credit Limits

IXO Commerce lets you assign customers credit limits, or set them to be Pro Forma accounts. Keep track of outstanding credit balances to reduce your liability and provide your finance team with a list of outstanding payments. For ease of use, this can be automated via Integrated Accounting.

Price Lists

Whether you offer a blanket discount to specific customers, reductions on individual category, or on products, IXO Commerce is packed full of features to give you control. At a granular level, you can create multiple price lists and assign them to Customer Groups, or to individual customers.

Quick Order from Product Codes

Improve conversions with streamlined ordering. IXO Commerce provides a single page designed for quick entry; new and existing customers are then able to populate their order from product codes, adding multiple products to their basket with a single click.

Repeat Ordering

Any customer can log into your IXO Commerce website and repeat previous orders within their My Account section. This one click process prefills the order with products as well as delivery and billing information, taking them straight to the order confirmation stage.

Personalised Product Recommendations

IXO Commerce makes recommendations to all customers based on their behaviour on the website. It doesn't just stop at 'customers who looked at this product went on to buy these', but recommends items based on search history, click throughs, category journeys and more.

Refer a Friend

Encourage organic growth and loyalty via a Refer a Friend promotion. IXO Commerce can send an automated promotional code which, when used by the referee, sends a second promotional code to the referrer. Both customers benefit and you increase your sales and customer base.

Omnichannel Loyalty Scheme

Online and in store purchases are all linked to Omnichannel Customer Accounts, which means that you can have a truly effective loyalty scheme. Encourage return purchases, not to your store or your website, but to your company; rewards for online purchases can be spent in store and vice versa.

Omnichannel Promotions

Run simple or complex promotions across your Sales Channels. Synchronise your online and in store offers with order based discounts; require a code, minimum order values/quantity, or simply enable 'buy one get one free' on certain items; everything you need for any promotional activity.

Live Baskets

Help your customers and get real time marketing feedback by viewing the Live Baskets on your website in real time. As well as monitoring ongoing demand, you can help customers who are having problems; IXO Commerce provides a one click conversion from a Live Basket into a Telephone Order.

Postage

Have IXO Commerce automatically calculate delivery costs for any order in any sales channel. Simply build up your delivery rules to different post codes and countries by weight, order quantity and value, working with multiple delivery partners and options.

Highlighted Items

You'll want to give you most important items the highest visibility; the best selling, the most popular, the newest, etc. That's why IXO Commerce allows you to feature products on Landings Pages, at the Checkout, or at Category level. You'll be able to push the products that you want to sell.

Reviews

If you aren't looking to use a Third Party Integration, IXO Commerce offers a native review system. Review request are sent out to customers with completed orders after a fixed time period. You can reject, amend, approve and respond to any review, giving you complete control over the process.

Trade Specific Content

Where a website serves both trade and retail customers, IXO Commerce lets you provide each groupd with a different user experience, built to your requirements, tailored to their needs; separate product descriptions, distinct Terms and Conditions, trade specific products or promotions. 

Modular Pages

Every Category, Brand and Collection page on the website, as well as the Home Page, can be built with engaging, responsive content, thanks to our Modular System; you can also build any number of landing pages with custom URLs. Quick and easy to use, but incredibly flexible and effective.

Customer Engagmement Forms

Create your own Customer Engagement Forms and slot them straight into any Modular Page. From straightforward enquiry forms, all the way up to warranty applications or product registrations. You control the questions, the layout and the responses,  which can be emailed to you.

Competitions

Engage your customer base with competitions; ask for newsletter signups or Facebook Likes, ask questions and learn more about your customers, or simply require their consent to participate; IXO Commerce will handle the rest and provide you with a list of potential winners!

Multiple Currencies

Link to exchange rates updated daily, or use IXO Commerce to manage product specific prices for each of your currencies. Then, either take payments in GBP, or if you prefer and your accounting system permits, you can take payments in the selected currency.

Sales Opportunities and Prospecting

Use IXO Commerce to manage your sales team. Create records for each of your accounts and prospects, assign account managers and set up Customer Groups. Track KPIs like average sales, profitability and lifetime value, assign Follow Ups and reward your team with commission.

Multiple Websites

If you need two websites for separate brands, or to have different sales portals that target customer segments, IXO Commerce provides the tools to manage creative assets, while centralising data management across all channels; customers, orders and product listings. 

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