Careers
Since opening our doors in 2006, we have grown substantially to become the Isle of Wight’s largest offering of quality beds and furniture. We have two reputable superstores on the island; Lake Superstore and Newport Superstore. Keeping up with current trends, our Third superstore is our e-commerce platform solentbeds.co.uk .
We have the largest furniture warehouse space on the island, meaning we have 1000s of products in stock ready for home delivery & assembly from our own in-house delivery team.
Because of our growth as the island's go-to furniture superstores, we can create more jobs for the island.
Solent Beds & Furniture are always on the lookout for talented people with diverse skills to join our family.
CURRENT VACANCIES
Sales Consultant: Full and Part-time positions available
Established in 2006, Solent Beds and Furniture is now the largest independent furniture retailer on the Isle of Wight. As a family business, we pride ourselves on exceptional customer care and service while offering an unrivalled selection of quality furniture to suit all budgets and needs including many top brands.
We are looking for ambitious, tenacious, and passionate retail sales professionals who enjoy working in a team environment to achieve maximum sales whilst presenting merchandise to the highest standard possible and ensuring customer needs are fully met.
To join our team you must be enthusiastic, well presented with strong communication skills, and an eye for detail. In return, we offer great career and development opportunities for people who want to succeed.
We offer a highly competitive package, including excellent commission, a Bonus scheme, staff discount and lots of incentives!
Please send all Applications to: david.sparkes@solentbeds.co.uk
Customer Service Advisor
Location: Lake, Isle of Wight
Hours: Monday – Friday (Hour’s may be negotiable, based on experience and individual requirements)
Join the Isle of Wight’s go-to Furniture Store
We are excited to offer an opportunity for a proactive and customer-focused individual to join our office team as a Customer Service Advisor at our Lake Superstore. As one of the Isle of Wight’s go-to destinations for quality furniture, we take pride in delivering exceptional service to our customers from start to finish but especially in regard to aftercare — and we’re looking for someone who shares that passion.
This is a key role in our business, where you’ll act as a friendly and professional point of contact for our customers and suppliers to resolve issues. You’ll work in a supportive environment, with possible flexibility around working hours and the opportunity to grow within the company.
Key Responsibilities (include, but are not limited to):
- Opening and maintaining accurate customer service records and internal documentation
- Managing incoming calls and emails, responding to customer queries and complaints in a prompt and courteous manner
- Building and maintaining strong customer relationships through open and effective communication
- Keeping customers regularly updated regarding the processes & progress of their orders, enquiries and any ongoing issues
- Proactively following up on customer feedback or concerns, ensuring swift and satisfactory resolutions
- Liaising with suppliers to resolve order or product-related matters professionally and efficiently
What We’re Looking For:
- Confidence in handling customer calls and working with internal systems
- Strong working knowledge of Microsoft Office package
- Ability to work well within a team and build effective working relationships
- Excellent written and verbal communication skills
- Strong organisational skills and the ability to prioritise under pressure
- Initiative and problem-solving ability in a fast-paced environment
- Familiarity with Content Management Systems (CMS) is advantageous, but not essential – full training will be provided
- Previous customer service experience is desirable, though not essential with the right attitude & approach
What We Offer:
- A supportive, friendly, and team-oriented workplace
- Possible flexibility around working hours to support work-life balance
- Ongoing training and development opportunities
- The chance to be part of a well-established and respected local business
If you're a motivated individual with a commitment to delivering outstanding customer service, we would love to hear from you.
Please send all Applications to: rachel.lloyd@solentbeds.co.uk
